Privacy Policy

If you feel that this company is not abiding by its posted privacy policy, contact: [email protected] or alternatively telephone on: USA TOLL FREE: 866-442-3426 / UK FREE PHONE: 0800 088 55 09  . If you do not receive acknowledgement of your enquiry or your enquiry has not been satisfactorily addressed, you should then contact TRUSTe at: TRUSTe will then serve as a liaison with the website to resolve your concerns.

Information Collection and Use is the sole owner of the information collected on this website. We will not sell, share, or rent this information to others in ways different to those which are disclosed in this statement. collects information from our users at several different points on our website.


We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date etc.). This information is used for billing purposes and to fulfil customer’s orders. This contact information is used to get in touch with the user if we have trouble processing an order.


A cookie is a piece of data stored on the user’s computer containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. If a user rejects the cookie, they may still use our site; the main drawback to this is that the user will be limited in some areas of our site. Cookies can also enable us to track and target the interests of our users to enhance their experience of our site.

N.B. Some of our business partners use cookies on our site (for example, advertisers). However, we have no access to, or control over, these cookies.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.


We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

We use an outside shipping company to ship orders, and Barclays Merchant Services to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

We partner with other parties to provide specific services. When the user signs up for these services, we will share names and other contact information that are necessary for the third party to provide these services.

These parties are not allowed to use personally identifiable information except for the sole purpose of providing you with these services.


This website contains links to other sites. Please be aware that we,, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.


If a user wishes to subscribe to our newsletter or our auto-responder messages, we ask for contact information such as their name and e-mail address.

Surveys & Contests

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as postcode, age level). Contact information will be used to notify the winners and award prizes. Survey information may also be used for purposes of monitoring or improving the use and satisfaction this site provides.


If a user elects to use our member’s automated referral services to inform a friend about our site, we ask them for their friend’s name and e-mail address. The server will then automatically send the friend a one-time e-mail inviting them to visit the site. This information is used for the sole purpose of sending them this one-time e-mail message and, once it has been sent, it is not stored.


This website takes every precaution to protect our users’ information. When users submit sensitive information via the website their information is protected both online and offline.

When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked or open when you are just ‘surfing’. To learn more about SSL – Click Here.

While we use SSL encryption to protect sensitive information online, we also do everything within our power to protect user-information offline. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screensavers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a highly secure environment.

If you have any questions about the security of our website, you can send an e-mail to:[email protected].

Ethos News Updates

We send all new members a welcoming e-mail to verify their password and username. Members will then receive regular information and updates on our products, services, special deals, trainings and our weekly newsletters. Out of respect for the privacy of our members we present the option to not receive these types of communications. Please see our choice and opt-out information below.

Site and Service Updates

We also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via e-mail or phone.

Correcting & Updating Personal Information

If a user’s personally identifiable information changes (such as their postcode), or if a user no longer desires our service, we will endeavour to provide a way to correct, update or remove that user’s personal data provided to us. The member can do this themselves through the personal member’s section of their site or by e-mailing Customer Support Services: [email protected]. Alternatively it can be done via conventional mail or telephone.

Choices & Opting-out

Our users are given the opportunity to ‘opt-out’ of having their personal contact information displayed on their members site. This can be automatically switched on or off from within the personal members section of their site.

Users who no longer wish to receive our newsletters or promotional material may opt-out of receiving these communications by sending an e-mail message, with ‘Please Remove’ as the subject line, to: [email protected].

Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that which is stated at the time it was collected, we will notify users by way of an e-mail. Users will then have a choice as to whether or not they wish us to use their information in this different manner. We will always use information in accordance with the privacy policy under which the information was originally collected.